For those of you who didn’t grow up with my father, the golden rule simply states, “do onto others as you would have done onto you”. As I look around at companies today, all I see is the cracked foundation of the pedestal upon which the standard of client treatment once perched proudly. Sure, there are places you see patches where someone attempted to fix it and hold it together, but in the end the core continues to crumble as companies forget their clients are actual people, not cogs or numbers in a spreadsheet.
