For those of you who didn’t grow up with my father, the golden rule simply states, “do onto others as you would have done onto you”. As I look around at companies today, all I see is the cracked foundation of the pedestal upon which the standard of client treatment once perched proudly. Sure, there are places you see patches where someone attempted to fix it and hold it together, but in the end the core continues to crumble as companies forget their clients are actual people, not cogs or numbers in a spreadsheet.
My family and I recently returned from our 5th annual trip to Key West in early December. This tradition started when my wife and I went down for the 1st Annual Key West Triathlon (TRIKW), which also happened to be my first triathlon ever. Back then, it was just the two of us, but this trip has morphed into a full family excursion with 2 children in tow and in-laws joining. It is always great being back down in the keys, but it is a little sweeter now that we live in Virginia as opposed to just a few hours away in Jacksonville.